Refund Policy

 

We understand that sometimes things don’t always go according to plan, so we have made this Refund Policy to help you!

For F& B


As a Merchant

  1. Merchant can help their customers to make the refund only via Symplified platform.
  2. Once merchant accepts to refund, please access Symplified platform and select the correct transaction to perform “refund”.

 

As a Buyer

  1. IF refund is required, buyer(s) are required to be in contact with merchant they shopped with, and explain the need for refund.
  2. Once merchant accepts the refund, the merchant will need to update the Symplified platform which will then facilitate credit back to buyer via the payment option buyer chose during the payment of the item.
  3. Buyer can contact the merchant via the email or phone number available at the store front.
  4. The refund process may take approximately 14 working days upon approval.

 

For E-commerce


As a Merchant (Seller)

  1. Merchant can help their customers to make the refund only via Symplified platform.
  2. Once merchant accepts to refund, please access Symplified platform and select the correct transaction to perform “refund”.

 

As a Customer (Buyer)

  1. Customers are encouraged to deal with Merchant directly for any issues relating to the purchase made.
  2. IF refund is required, please be in touch with the Merchant to resolve the matter.
    1. If no resolution. Should the dispute not be resolved, buyers can forward proof and documents related to the issues and email to help@symplified.biz with the Order/Transaction ID.